Terms & Conditions

Last updated: 04/08/2026

Welcome to FitKit SA. These Terms & Conditions ("Terms") govern your purchase and use of our meal and nutrition plans and our website. By buying a plan or using this site, you agree to these Terms. Please read them carefully.

1. Who we are

FitKit SA ("we", "us", "our") provides personalised digital meal and nutrition plans.

2. What we provide

We create and deliver personalised digital meal plans based on the information you give us (such as your age, weight, height, activity level, goal, and food preferences). Plans are delivered electronically, usually within [24 hours / your timeframe] of a completed order and receipt of your details.

Your plan is a digital product. Nothing physical is shipped.

3. Not medical advice

Our plans are for general informational and educational purposes only and are not medical, nutritional, or professional healthcare advice. They are not a substitute for consultation with a doctor, dietitian, or registered nutritionist.

You should consult a qualified healthcare professional before starting any new eating or exercise plan, especially if you are pregnant, breastfeeding, taking medication, or have a pre-existing medical condition, allergy, injury, or history of disordered eating.

You use your plan at your own risk. Individual results vary based on factors including training, sleep, adherence, and genetics, and we do not guarantee any specific weight, fat-loss, muscle-gain, or health outcome.

4. Your responsibilities

You agree to:

  • give accurate and complete information so we can build a suitable plan;

  • use the plan for your own personal use only; and

  • take responsibility for checking that the foods in your plan are safe for you, including in respect of any allergies or intolerances.

We rely on the information you provide. We are not responsible for a plan being unsuitable if the information you gave us was inaccurate or incomplete.

5. Pricing and payment

Prices are shown on our website in South African Rand (ZAR) and include all applicable costs unless stated otherwise. Payment is processed securely through our payment provider, [Paystack / PayFast / Yoco / etc.]. Your order is confirmed once payment is received.

6. Refunds and your cooling-off rights

We want you to be happy with your plan. Your rights depend on whether your plan has been delivered:

Before delivery. Under section 44 of the Electronic Communications and Transactions Act, you may cancel your order within seven (7) days and receive a full refund, provided we have not yet started creating or delivered your personalised plan.

After delivery. Because your plan is a personalised digital product created specifically for you, once we have delivered it to you (with your consent to begin), the seven-day cooling-off right no longer applies and the sale is final. This is permitted under section 42(2) of the Act, which excludes digital services that have begun with your consent.

If something is wrong. If your plan is faulty, was not delivered, or is materially not what you paid for, contact us at support@fitkitsa.co.za and we will fix it or, where appropriate, provide a refund. This does not affect your rights under the Consumer Protection Act.

To request a cancellation or refund, email support@fitkitsa.co.za.

7. Subscriptions (where applicable)

If you sign up for a recurring service (such as ongoing support or a group membership):

  • the fee is billed [monthly] in advance;

  • you may cancel at any time, effective at the end of your current billing period;

  • we do not provide partial refunds for the unused part of a billing period unless required by law; and

  • we will give you reasonable notice of any price change.

8. Intellectual property

All plans, content, designs, and materials we provide are owned by FitKit SA and are protected by copyright. When you buy a plan, you receive a personal, non-transferable licence to use it for yourself.

You may not copy, resell, redistribute, share, publish, or commercially exploit any plan or content without our written permission. Sharing or reselling your plan is a breach of these Terms and may be a breach of copyright law.

9. Limitation of liability

To the maximum extent permitted by law, FitKit SA is not liable for any loss, injury, illness, or damage arising from your use of, or reliance on, a plan or our website, except where such liability cannot be excluded under South African law (including the Consumer Protection Act).

Nothing in these Terms limits any rights you have that cannot lawfully be limited.

10. Your information

We handle your personal information in line with our [Privacy Policy], which explains what we collect and why, in accordance with the Protection of Personal Information Act (POPIA).

11. Changes to these Terms

We may update these Terms from time to time. The current version will always be on this page, with the date it was last updated. Changes do not affect orders already placed.

12. Governing law

These Terms are governed by the laws of the Republic of South Africa. Any dispute will be subject to the jurisdiction of the South African courts. You may also refer complaints to the National Consumer Commission or the Consumer Goods and Services Ombud.

13. Contact

Questions about these Terms: support@fitkitsa.co.za