Refund Policy

Clear and fair refund details tailored for FitKit SA customers

Last updated: 04/08/2026

At FitKit SA we want you to feel confident buying from us. This policy explains when you can get a refund. It works alongside our [Terms & Conditions] and follows South African law, including the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA).

Our plans are digital

Every FitKit SA plan is a personalised digital product, created specifically for you from the details you provide. Nothing is physically shipped — your plan is delivered to you electronically.

Before your plan is delivered

Under section 44 of ECTA, you have a 7-day cooling-off right on online purchases. This means:

If you change your mind within 7 days of ordering and we have not yet started creating or delivered your personalised plan, you can cancel for a full refund, no reason needed. Just email us at support@fitkitsa.co.za.

After your plan is delivered

Because your plan is personalised and created just for you, once we have delivered it (with your agreement to begin), the sale is final and the 7-day cooling-off right no longer applies.

This is allowed under section 42(2) of ECTA, which excludes digital products and services that have already begun with your consent. It's the same principle as buying a personalised or made-to-order item — once it's made for you, it can't be "returned."

By completing your purchase, you agree that your plan will be prepared and delivered digitally, and that the sale becomes final once it is delivered to you.

If something goes wrong

Your rights are always protected if there's a genuine problem. Contact us and we'll put it right if:

  • your plan was not delivered to you;

  • your plan is faulty or unreadable (for example, a corrupted file); or

  • what you received is materially not what you paid for.

In these cases we'll fix the problem, resend your plan, or — where appropriate — give you a refund. This does not affect any rights you have under the Consumer Protection Act.

Subscriptions (where applicable)

If you're on a recurring plan (such as ongoing support or a membership):

  • you can cancel any time, and it stops at the end of your current billing period;

  • you won't be charged again after you cancel; but

  • we don't refund the unused part of a period you've already paid for, unless the law requires it.

How to request a refund or cancel

Email support@fitkitsa.co.za with your name and order details. We'll respond within [2 business days / your timeframe]. Approved refunds are paid back to your original payment method, normally within [5–7 business days / 30 days as required by ECTA].

Questions

Get in touch any time at support@fitkitsa.co.za. You may also refer complaints to the National Consumer Commission or the Consumer Goods and Services Ombud.

Refund Policy